Scrabulous leads to Scrabufoodulous

Thursday, January 31st, 2008

As a self-proclaimed “foodie,” one of my favourite blogs/sites that I frequent is Serious Eats. What is it?

A food blog focused on sharing food enthusiasm through online conversation, blogs, and video. Our combination of community and content brings together compelling original and acquired food video and spirited, inclusive discussion about all things food-related.

Given my love of cooking and passion for the interactive space in general, I think this is just about the best website out there.

But I digress. As someone addicted to Scrabulous on Facebook I happened to notice a brilliant twist that the folks at Serious Eats have taken on this popular application. Scrabufoodulous allows players only to use food-based words while they play the game. Now obviously it can only be monitored/challeneged by those playing the game, but I’d be all over trying that that if someone wanted to challenge me to a game.

Of course this whole point could be moot if indeed Scrabulous goes by the wayside because of the whole cease and desist thing…(read previous post)

However, in my eyes this just adds another reason for Hasbro to Save Scrabulous.

Sony Understands the Importance of Relevancy

Tuesday, January 29th, 2008

Just read a great case study on Jeremiah Owyang’s blog on how Sony created a successful Facebook campaign with the Vampire widget.

I’m so happy something like this was profiled. It goes to show what all of us have been saying until we’re blue in the face. If you make it relevant, people will notice and particiapte.

It’s unfortunate that relevancy is still so often overlooked. Just because Facebook, or any other form of social media or any digital channel for that matter is popular at the moment, doesn’t mean your brand should jump on the band wagon.

Take your time and think about your target audience. Understand how you can interact with them in a way that is meaningful and adds value to what they are doing.

As Jeremiah says:

Sony didn’t beat the 3 million existing users with heavy advertising (and I’m sure RockYou wouldn’t have let them) over the head, instead offered value by giving away prizes, and tied in a movie that already existed.

If you can understand your audience, and I mean truly get in their head space, then you’ve won half the battle of marketing your products and/ or services.

Understanding your audience and determining what they would be interested in will open many doors to marketing strategies and tactics that will add value and (hopefully, if implemented properly) will end up providing your consumers with a positive brand experience.

Well done Sony by the way….

The Home Based Business Website

Friday, January 25th, 2008

I have friends who have started selling Avon and Pampered Chef. Each of them have sent me emails letting me know about their websites, which the company has provided some sort of boiler-plated template system allowing for “easy creation” and then it is hosted on their platform.

I find it great that the companies provide tools such as this to their consultants/ sales teams to be able to promote themselves. The problem though is that the way the sites are set up, it generally doesn’t allow for them to be very user friendly, or for that matter search engine friendly.

Sure it’s great to have a website, but what if nobody comes to it? Or once they get there, it’s not easy to navigate through the page? Without knocking the efforts my friends have made to get their sites up and running – since I am still amazed at the number of companies out there who don’t have a website – these sites really aren’t going to win them any awards. They don’t (nor should they) claim to be online marketing experts, since that’s obviously not their business. So why should they know how to build a great website that is optimized for search and would be talked about by their customers because they were so easy to use. That’s a job for the company in my opinion.

As a home-based business, you struggle enough to keep yourself afloat and promote your wares, let alone the countless hours of administration that you need to do, having to further promote yourself and redo a website to make sure people can find you should not be on your list of to dos.

These individuals are spending their time selling a company’s products and as that company, you’ve taken the time to make your website look nice and friendly for search engines as well as usability so shouldn’t you offer the same type of service to those who are in essence kind of like your brand evanglists? (I’m making a big assumption on the above statement, since in reality not everyone actually knows how to do this, or does it, but that’s theory we should, or aim to, practice).

Maybe they aren’t going to have as extensive a site as your company, but why not make it easier for them to get business? People who have these little ventures on the side often have other committments (whether a job or family) and generally don’t have as much time to devote to understanding how to market their (or your) business online. Sure if they become successful, this may become their full-time job and they can then afford to hire marketing help, but until that day it’s always going to be a stuggle and companies need to step up to the plate and provide more support than they are presently doing.

I have two suggestions for companies like this:

1. Hire someone (unless you have experts in house) to write some 101s on how to make the software/ templates/ tools you have provided more search engine friendly and usable (so that once they have people on the site, they can keep them there) and provide that as a tutorial to your consultants available for download before they build their website.

2. Create some tools and education maaterial for simple online marketing tactics(explain paid search, social media/ networking, affiliate marketing and (legal) email marketing) that are designed to drive traffic so that these individuals can set themselves and their website up for success.

In the long run everyone benefits, given the pyramid structure of most of these businesses, the more sales/ income brought in from your sales consultants, the more revenue you as a company make.

Side Note: As I am generalizing a lot here and making some assumptions, if anyone out there does know of one of these types of companies that offers this type of “training” let me know as I’d like to show someone whose got it right.

And to my friends whom I’ve talked about here – you know you’ve got an open offer on my end for advice any time you want it, I’m definitely not knocking your efforts and in fact am quite impressed you took the time to create a website in the first place.

Don’t Take Away My Scrabulous

Wednesday, January 23rd, 2008

Okay, so I’m a little late to the party (I read a lot of blogs and it sometimes takes me a while to catch up) but I can’t believe that I might lose my beloved Scrabulous application on Facebook.

Out of all the apps I have (and yes I have a few), that is without a doubt, my favourite. There was a lot of buzz last week about this (hasbro and Mattel has issued a cease and desist) and you can read where I got the news here, and here. I do suggest reading them as there are quite a lot of comments and good ideas that I won’t rehash or pass off as my own.

I will say I agree with most of the comments regarding the fact that this application has definitely made me remember my love of Scrabble and easily allows me to play multiple games with my friends on our own time without having to be together. It’s great brain exercise.

Wired then posted yesterday that unless an 11th hour deal was reached, the app would probably get closed down last night. However, I just logged in to check (and get my daily dose) and found it alive and kicking. But the question is for how long?

Yes I know it looks kinda like Scrabble, yes I know it’s probably an infringement of some sort – but as everyone else has been saying – surely there’s a better way to go about this other than putting 600,000+ users out of a past time?

I Twitter a Confession

Wednesday, January 23rd, 2008

Back in November, I wrote a post about Twitter and was having a very hard time wrapping my head around it’s usefulness.

I must confess, I’ve been spending some time with it and think that I might be turning into a convert. Sure there are a lot of social tools out there, and Facebook allows you to share items and status updates with your friends pretty easily; but what I’ve found is that while Twitter seems to do the same thing, it does it in a different fashion. With only 150 characters (including spaces) to update what you’re doing, it’s a very convenient way of sending quick updates to friends and colleagues on various things you’re doing in your day.

I liken it to the new grapevine for the technological age. I hear about new blog posts people have enjoyed and/ or posted. I also find it’s been helping me prioritize which articles from the numerous industry newsletters I should read first. It’s also been great at keeping me in the loop with other happenings within the industry and across the globe.

In general, I have to say I feel, well, more connected.

I struggled in my previous post understanding how this could be considered a great marketing tool. And I think I finally figured it out. Like anything, Twitter is not a tool that should be used on its own, but if used as part of an overall marketing strategy to the right audience, I actually think it could really work. Now in terms of specific ideas I have – I won’t give that away, afterall, being in the business myself I think I might have to save those gems for my clients. :)

Here’s a few quick tips on how to make the most of your Twitter experience (keeping in mind I’ve only been a Twitterer for a short while).

- Explore the Twitter tools and applications available and incorporate Twitter into your daily life, such as your blog or Facebook.
- Use a different update program. Rather than simply staying logged into Twitter’s website, download one of the many add ons that allow you to update on the fly (like Messenger). I currently use Twitterfox for Mozilla.
- Import your address books to allow you to easily find friends and colleagues who use the service.
- Once you start following people, look to see who they are following (not in a creepy, stalkerish way) to look for those you might want to network with.
- And Lastly, don’t be afraid to update your status often and/ or begin conversations with others – about things that might be relevant to all of you.

Happy Twittering…. Oh and and if you want to, go ahead and Follow Me.

All I Really Wanted was a Snowblower

Tuesday, January 22nd, 2008

Of all the newsletters and blogs I read, it’s amazing that the one thing giving me the most fodder for my blog posts is my wedding. Perhaps I’m just self absorbed :)

With five and a half months to go, my fiance and I have been creating our registries (as those who have been reading my posts know). We settled on The Bay and were debating Home Outfitters when that decision was made for us based on a bad experience.

One thing you have to realize if you haven’t created a registry before, is that (at the Bay) they give you a scanner and you get to run around the store and zap everything you want; which was fun for all of five minutes and then completely overwhelming. On another tangent, the Bay really needs to work on their online registry system. I wish I could add or delete items online, unfortunately all you can do is change quantities. After that you either have to go in store, or email the registry consultants and ask them to do this for you.

So needless to say, I decided to look for a place where we could register online and add to our registry from the comfort of our couch and laptop. Being a good fiancee myself, I thought some place with tools would be good. So I checked out Home Depot, only to find out you can’t create a registry online there. BOO. So my fingers typed in Canadian Tire’s website and you could not only create your registry online but add and delete items as well. YAY.

I had fun adding items and was pleased as punch to tell my fiance how much I’d thought of him, adding a new lawn mower, a snowblower and various other tools for our many home improvement projects on the go.

Once he reviewed and deleted some of the things I’d added – after asking exactly what home reno projects I had in store for him once we were officially hitched – we sent off announcements of our registries through our wedding website (thanks Wedding Bells) to friends and family.

We were quite happy to have checked one more item off our list of things to do. Then, on Friday afternoon (less than five days after I created our registry), I get an email from Canadian Tire, advising me that unfortunately they are doing away with their gift registry program after May 31 and anyone who has an event after May 31 (which mine is) will have to close their registry. But if I confirm my address with them in the next two weeks before closing my registry, they’ll mail me a gift for my understanding.

My understanding? I don’t have any. I spent (read: wasted) hours of my time creating that thing and they are doing away with it just like that? Now I can see if perhaps I had made my registry months ago – but within one week? That’s just bad customer service.

The right thing to do would have been to say that anyone who had registered to this point would have their regsitries honoured and that anyone adding a new event up to May 31 would be allowed to do so. Or maybe a personalized email or phone call apologizing for the fact that they let me create the registry in the first place. I’m pretty sure this wasn’t a snap decision, so it would have been nice to have a little warning, or not be allowed to register period – and couch it in being down site maintenance or something of that nature.

Anyone from Canadian Tire, if you’re reading this, please either rethink this and reinstate all of us who are now put out, or send me a snowblower as my gift…

Update: Home Outfitter’s Post

Monday, January 21st, 2008

Okay, so while I am still disgusted and don’t think a used panini grill should have ever made it’s way back onto store shelves. I feel a little better about my experience and have an update on this post

I returned the grill Friday night to the store, where it was obvious that a staff memo had gone out about inspecting product and what had happened. Staff were not sure what to say to me, and called over a manager, who profusely apologized and went to get the new grill they’d set aside for me. They immediately opened the box and checked the product so I could see it hadn’t been used and was satisfied with it. The manager then gave me a little box of Christmas cookies they were trying to sell off.

Not a grand gesture, but a gesture none the less and appreciated. I still don’t think anyone should ever have had that experience, but perhaps I won’t be so hasty in my decision to no longer shop at Home Outfitters. After all, I am now a registry short.. Look out for the post explaining why I am now suddenly down one registry coming soon.

An Affair with Technological Flair

Thursday, January 17th, 2008

So I’ve just finished picking myself up off the floor and am trying to control my giggle fits. I think I can say I have officially seen everything now.

Have you ever wanted to break a date but not know how? Have you ever wanted someone (your significant other) to believe you were out of town or working late so you could partake in some other activity? Well, if you live in Toronto, now you can.

Toronto Alibi is a service that provides “solid alibi solutions that enable our clients to do what they want, when they want, in a discreet, confidential manner. Our service can help prevent short term indiscretions from destroying long term commitments..”

I dove deeper into the site and couldn’t get over what I found. It’s so wrong (in my personal opinion), yet such a brilliant use of technology that I can’t help but wish I’d thought of it first and had no conscience; because I think I’d be rolling in money about now.

Want to tell your significant other you have to go out of town on business, but want to make sure it’s legit? Well use the Hotel and/or Flight/Hotel service and they will email you an itinerary you can share. It will even provide you with a phone number to leave at home so that when your honey calls in, a qualified operator answers the phone with the correct name of the hotel and transfers you to the room (which conveniently gets sent to voicemail). You would then get a text or email message letting you know to call in and check your messages.

The list goes on with call-in sick services, simulated employment, break a date calls and my personal favourite – the “Fake-A-Friend” service.

Our “Virtual Pal” service can be that friend or co-worker that backs up any story you want. An agent from Toronto Alibi can come to your home with fishing gear or golf clubs and make any scenario believable. Your “Virtual Pal” can even call you at pre-determined times with any story you want, from any number you want, in order to add validity to any alibi. “Virtual Pal” ensures that your personal affairs stay private.

After reading that, I had images of customizeable avatars dancing in my head and showing up at my front door.

The caveat for this service though is that “All services provided are within legal limits. Toronto Alibi will not provide alibis for criminal activities.”

With prices starting from just $15 to get a phone call to break a date and fake-a-friends starting at only $75, I can only imagine that this will take off and do quite well. It honestly boggles the moral side of my brain though, that’s for sure. However, my fiance and I are having a whole lot of fun with this. After showing him the site, he lets me know he has to go on a press trip (he’s an automotive journalist) to none other than VEGAS at the end of the month. I’ve already had hours of endless fun teasing him about this. Good thing we have a solid and trusting relationship, or I might develop a case of paranoia.

Home Outfitters Just Lost One Bridal Registry

Tuesday, January 15th, 2008

For Christmas this year, we bought a friend who doesn’t cook much, a panini grill from Home Outfitters.

Due to the business of the holidays and a death in our family, we were not able to deliver the present until just last week. A few days later, I get an email from my friend letting me know that she opened the grill to use it only to find that it had been used, not cleaned and put back in it’s box. And somehow returned and put back on the shelf for me to purchase.

I don’t remember the last time I was so disgusted by something. I don’t necessarily blame Home Outfitters for this, but you would think they might check the merchandise to see if it was all there? Apparently it was quite obvious from the outside of the grill that it had been used, so if they had checked it before putting it back on the shelf surely they would know. Or perhaps they did, and some employee didn’t care enough to let someone know. I don’t know and I’m not making accusations. We don’t even know if the darn thing actually worked.

However, when I called the store I purchased the grill at to find out if I could still exchange it. I wasn’t met with any kind of shock, or apologies. In fact I was transferred around and then finally told that they had one left and could put it aside for 48 hours. I tried to explain that it was a gift for a friend and I would have to see my friend and get the product and then get to the store. My friend lives on the other side of the city in comparison to the store, and I don’t drive.

Sighing reluctantly, the clerk indicated she’d put a note on the box and try and hold it until the weekend, but couldn’t guarantee anything.

I hung up the phone feeling quite annoyed. What happened to customer service? Where was the “Oh my gosh, I am so sorry you had that experience, we will do whatever it takes to make this right; of course we’ll hold one for you until you can come in, or we’ll find one at another location for you.”

What Home Outfitter’s doesn’t realize from this experience is this:
1. I’m a blogger and am now telling the world (or at least those who read my blog) about this horrible experience.
2. I’m getting married this summer and was in the process of setting up my registries. If that’s the customer service they are going to give people, I don’t want to have a registry with them as I don’t want my friends and family getting that same kind of experience. Both my fiance and I have agreed, we don’t need anything from Home Outfitters if that’s the kind of products and customer service people receive.

Once I exchange this gift, it will be a long time before I ever step foot in a Home Outfitters again, if I ever do.

NBA Player Goes Hi-Tech for a Laugh

Thursday, January 10th, 2008

I was watching the news last night and saw a little clip about Chris Bosh (Toronto Raptor forward) and the video he made about voting for him for the 2008 NBA All-Star game.

At first I thought it was somewhat pretentious to make a video like that – but then I saw it. And I laughed. I realized he’d done it not necessarily to garner votes, but as a way to have fun with his fans and really to poke fun at himself. Without giving too much away, it’s a take on a familiar scenario we’ve all seen and that everyone can not only identify with, but laugh over.

It really made me sit up and take notice. Here is someone embracing technology and reaching out to his fans. When you get to his site, it’s rich with interactive and social media content, including podcasting, a blog and forums. Now granted I know all of it doesn’t come from him and I’m sure he has a web team to help him out, but I definitely applaud the effort given I’ve never personally seen this kind of thing before from a sports figure at least in North America.

Bosh even wrote a post about the video in which he says

“When I had the idea, I knew it was going to be very funny, but I didn’t think that everyone would like it.”

Talk about an understatement it’s been all over the news and on major sports shows inclung Inside the NBA.

From reading the post, I think Bosh just might be getting his ducks lined up for a second career in case things don’t work out with the Raptors. He tells us all to keep a close watch out for more videos as he’s got ideas for more down the road. The other nice thing? He points out the writing comes from him and that he does get a little help from his friends (including acting).

It’s refreshing to see a sports star that is down to earth. Well done Chris Bosh.