We all have stories about that “pesky” telemarketer. My story is about “Boris” who wanted to call and offer me moving services one week, then disguise his voice and offer us cleaning services (I think). If you live in Ontario, you’ll likely remember this. Everyone I know in Toronto was called by him at some point!
It’s stories like these that excite Consumers about Canada’s newDo Not Call List launching today courtesy the Federal Government and the CRTC.
However, this list is not exactly new though. There actually has been a Do Not Contact list around for years, which included a do no call portion, run by the Canadian Marketing Association.
The problem? No one really knew about it unless you knew someone who was a marketer.
There are some key differences and potential advantages with this list now:
1. If you registered with the previous list, only Canadian Marketing Association members were required to use it.
** This meant that non-CMA members didn’t have to run their telemarketing lists through this database and could still call you.
2. The federal government is running this one.
** Previously, if you didn’t run your list through the old database, there really wasn’t anything that could be done to you, at least now you might get some sort of penalty.
3. Promotion. As this list is run by the government/CRTC, there is funding behind getting notice out to the general public about this list and how to register.
** Previously, being an association who ran this list, their primary service was to the members of their association, not the general public, so promoting this list to the public one could argue, was not at the top of their priorities.
Just because you’re registered on the list though, doesn’t mean you won’t get calls. Here’s a few things to keep in mind:
1. The list does expire. You will need to register your number every three years.
2. The following groups can still call you even if your phone number is on the list:
-registered charities seeking donations
- newspapers looking for subscriptions
- political parties and their candidates, and
- companies with whom you have an existing commercial relationship; for example, if you have done business with a company in the previous 18 months––such as a carpet-cleaning company––that company can call you.
This last portion is key and I think something already been misconstrued by the media. There is so much hype about “barring telemarketers” from calling you, but as you can see above, it’s going to be very easy for companies to use one of the loopholes.
For example, do you remember every company you’ve had a relationship with in the last 18 months? And what is a relationship defined as?
Now, keep in mind the rules say that these “exempt” companies must also keep their own DNC list and add people to those lists within 31 days when asked. So the onus always comes back to you the consumer to keep on telling people not to call you.
Consumers can get more details about the listhere or can register as of today by going towww.dncl.gc.ca.
The list is being touted as the best thing since sliced bread, but it’s really not going to make that much of a difference. Don’t get me wrong, the idea behind the list is great, the changes to the management of the list are a step in the right direction, but there are far too many loopholes which will make it very difficult to actually govern.
Oh and those guys like Boris who use the phone book as their list? They’ll still call you.
Photo Credit: Picaland; StockXchng



Rebecca Atkinson (Muller) is a freelance web marketing/analytics consultant with more than seven years of direct experience helping businesses create and implement online marketing and communications strategies. Her clients come from all industries including finance, technology and not-for-profit. She specializes in helping her clients determine how to improve their advertising programs, focusing on visitor behaviour – beyond the inital click-through. Full bio available