Canada’s New Do Not Call List – Not So "New."

Monday, September 29th, 2008

We all have stories about that “pesky” telemarketer. My story is about “Boris” who wanted to call and offer me moving services one week, then disguise his voice and offer us cleaning services (I think). If you live in Ontario, you’ll likely remember this. Everyone I know in Toronto was called by him at some point!

It’s stories like these that excite Consumers about Canada’s newDo Not Call List launching today courtesy the Federal Government and the CRTC.

However, this list is not exactly new though. There actually has been a Do Not Contact list around for years, which included a do no call portion, run by the Canadian Marketing Association.

The problem? No one really knew about it unless you knew someone who was a marketer.

There are some key differences and potential advantages with this list now:

1. If you registered with the previous list, only Canadian Marketing Association members were required to use it.
** This meant that non-CMA members didn’t have to run their telemarketing lists through this database and could still call you.

2. The federal government is running this one.
** Previously, if you didn’t run your list through the old database, there really wasn’t anything that could be done to you, at least now you might get some sort of penalty.

3. Promotion. As this list is run by the government/CRTC, there is funding behind getting notice out to the general public about this list and how to register.
** Previously, being an association who ran this list, their primary service was to the members of their association, not the general public, so promoting this list to the public one could argue, was not at the top of their priorities.

Just because you’re registered on the list though, doesn’t mean you won’t get calls. Here’s a few things to keep in mind:

1. The list does expire. You will need to register your number every three years.
2. The following groups can still call you even if your phone number is on the list:

-registered charities seeking donations
- newspapers looking for subscriptions
- political parties and their candidates, and
- companies with whom you have an existing commercial relationship; for example, if you have done business with a company in the previous 18 months––such as a carpet-cleaning company––that company can call you.


This last portion is key and I think something already been misconstrued by the media. There is so much hype about “barring telemarketers” from calling you, but as you can see above, it’s going to be very easy for companies to use one of the loopholes.

For example, do you remember every company you’ve had a relationship with in the last 18 months? And what is a relationship defined as?

Now, keep in mind the rules say that these “exempt” companies must also keep their own DNC list and add people to those lists within 31 days when asked. So the onus always comes back to you the consumer to keep on telling people not to call you.

Consumers can get more details about the listhere or can register as of today by going towww.dncl.gc.ca.

The list is being touted as the best thing since sliced bread, but it’s really not going to make that much of a difference. Don’t get me wrong, the idea behind the list is great, the changes to the management of the list are a step in the right direction, but there are far too many loopholes which will make it very difficult to actually govern.

Oh and those guys like Boris who use the phone book as their list? They’ll still call you.

Photo Credit: Picaland; StockXchng

Roadblocking the Way to New Online Ad Measurement

Sunday, September 28th, 2008

All forms of banner advertising should be measured with the same yardstick.

That statement couldn’t be further from the truth, yet more often than not, this is how things are done.

Roadblocking is not a new term, it’s been around in the television space for sometime now and refers to an advertiser buying all of the ad placements within a given media space. In this instance, we’re referring to an advertiser who has purchased all the impressions / ad placements on the same page of a particular website during one specific time frame.

Roadblocking is good for things such as campaign launches and general brand awareness as it gets your message out to the masses since it takes over every advertising spot your audience might see as they visit that site/web page. Click through rates for these types of ads are generally found to be low because the impression levels are so high.

Generally speaking, a roadblock has a leaderboard and a skyscraper and a box or rectangle of some kind.

To calculate click through rate for banner ads, you divide your total clicks by your total impressions. So if you get 3 million impressions as part of your roadblock campaign and 100 people click through, your click through rate through rate percentage is 100 divide by 3 million.

Which is completely incorrect.

It should be 100 divided by 1 million.

Each time an ad is shown that counts as an impression. If your ad is showing at the same time as another one of your ads in a different size on the same page, that’s also an impression for that ad – which now gives you two total impressions, for one person or set of eyeballs. And if someone were to click through on one of those two ads, that should be a 100 per cent click through rate.

Why?
Because it’s physically impossible for someone to click on both ads if served at the same time, yet standard click through rate measurements don’t take this into account.

As you evaluate your next online ad campaign, consider these two things:
1. Did you run any roadblocks?
2. Do you know if your ads ever appeared together on the same page at the same time?

If you answered yes to either of these scenarios, then you’re actually calculating your click through rate based on a physical impossibility and it’s time to see how these banner ads are really doing. You might just be surprised by what you learn.

Photo Credit: iboy_Daniel; Flickr

Email List Rental – Education Still Needed

Tuesday, September 23rd, 2008

I read a great post the other day from Marketing Sherpa about email list rental. Unfortunately the link which is supposed to be open until the 25th of September, seems to have been taken down early. That’ll teach me for procrastinating.

It talked about 10 questions to ask and 5 mistakes to avoid.

A quick Google search yielded a similar article with the “10 Golden Rules of Thumb, which is also worth the read.

It got me thinking though that there really isn’t enough education about email list rental out there – sure there’s lot of talk about email marketing in general, but not the list rental practice and the pros/cons of it all.

Having been a former list broker in another life and still knowing many, education is the number one job of any email list broker – which I will say there is a lot to know and it really depends on where you’re wanting to mail into because every country and even state in some cases has it’s own SPAM laws so you need to make sure you know this stuff and a good list broker will.

But I digress… Email list rental has been around for years, yet it seems like it constantly gets a bad wrap and that there are so few marketers actually using it to their advantage, or even properly for that matter.

So in light of the inspiration behind the Marketing Sherpa articles, I’ve compiled some links below that you might find useful. Feel free to add any I’ve left out. But go ahead – and educate yourself, you might just be surprised at what you learn.

1. Canadian Marketing Associations’s Guide to Emarketing
2. Federal Trade Commission’s Can-Spam Act for Commercial Emailers
3. One of my previous posts:Email List Rental 101
4. The difference between buying and renting a list

How to Create Pivot Tables and Why Marketers Should Use Them

Thursday, September 18th, 2008

Table of contents for How to use Excel to its Full Potential For Data Analysis

  1. How to Create Pivot Tables and Why Marketers Should Use Them
  2. Using Excel to its Full Potential – Part 2 Separating Data

I love Pivot tables, yes, love them. They really are a marketer’s best friend – once you know how to use them. They make a great tool that will help you organize and then slice and dice data in several different ways for analysis.

Sure you can use traditional methods and sort or filter data, but if you have a lot of data, this can be cumbersome and confusing. A pivot table is a great visual refernce that can be created quickly and most importantly very easily if you know what you’re doing.

Many companies use pivot tables, but I’m specifiaclly talking about how to create pivot tables using Microsoft Excel. Pivot Tables aren’t something often promoted and aren’t the easiest things to figure out initially. But once you know how to use them, you’ll look like a pro.

Once you have your data in a spreadsheet (presumably exported from a tracking system) with your data in columns, with appropriate named headers you can begin. Preferably, it’s best not have any other data in the document that you don’t want in the pivot table. Don’t worry about any formulas like CTR that you might need, you can insert those later in an instant.

Click into the top left hand of the file (i.e A1). Now from the data menu, find and select your pivot table option:

You will next be presented with the format screen. Standard options are ok, so just click Next. You will now be asked for your data range. Ideally if you’ve followed these steps, all you need to do is click Next. However if you have other data you don’t want in the table in the document. Reselect your povot table range. Note: If you are not in the uppermost left corner to start, the program often can’t recognize what you’re trying to do and may give you an error message.

Now you’re asked where you want to put this file – in the same sheet, or a new one. Make sure you choose the new sheet, otherwise as you play with the data, you may run into issues with your original data. Don’t click Next just yet! You’ll want to set up (or partialy set up) your layout. Once you clicked the layout option you’ll be presented with a screen that looks like this:

On the right-hand side you will see your column headers, these are fields that can be dragged and dropped into various field layouts. I’ve used an example for online advertising here. Ideally if I want to look at how my ads did per site, I will drag and drop the “website” field into the “Row” area. From there, I’ll be choosing the data I want to see in the data column. I’ve chosen and dragged impressions there now. Now I click OK and then finish. And voila, I get something that looks like this:

I can now see how many impressions I’ve had by website. But what if I want to see impressions and clicks? Simply drag the clicks box over to the data area. Hmmm This doesn’t look right does it? It’s stacked it on top of one another. How do I lay it out in columns? You will need to click on the “name” of the column header (in this case, “Sum of Clicks”) until you see the “movable” four-way arrow. Drag and drop. As you pick up the column, you will notice a little “ghost” box appear that looks like your current pivot table layout. The blue area shows where you are proposing to move your field to. You want to move it so that it is in “subhead” box on the right hand side.

Now that looks better. Any other fields you drag and drop over will follow that order/layout so you won’t have to do that each and every time.

What if I need to determine what my CTR was and I don’t trust my own math/cutting/pasting/manual function skills? Never fear, you can add formulas here, that will repeat for all the data in your column without having to manually do anything once you’ve entered it in the first place.

Using your Pivot Table Tool Bar, click the Pivot Table drop down menu until you see the Formula option, from there, choose the “calculated” option on the flyout menu.

Follow the instructions, give your formula a name – like CTR, then choose the metrics and formula you need – for example clicks/impressions. Click ok and your new column should appear with all data calculated for you. If it doesn’t appear, you’ll notice that it is in your pivot table field chooser box and you can simply drag it over.

Ok – great, so what you say? I can do this with a data sort and manul adds. Of course, but what you can do now – especially if you had a lot more data to work with – placement on page, targeting options, etc etc – is drag and drop various fields to show the data’s performance. For example, maybe I don’t want the “row” area to have “websites” as the filter option. Perhaps I want to see which ad size did best? And Maybe I want to view which ad size did best by which vendor -well I’ll now add vendor as a second option to the “row” area and voila, I have each ad size showing which publisher ran what and how it performed.

I can now start to optimize my media plans with my agencies/media teams/publisher based on how something is performing pretty quickly and efficiently. I can mix and match different combinations without having to change formulas or layouts.

What I can’t do is format the pivot table itself – otherwise the formatting would mess up every time I wanted to change it. So you’ll need to get the combination you want, and then do a simple copy and paste in another worksheet and format for size, colour, shading etc as you see fit.

In terms of the column names, the default is “sum of” so that you will get totals, you can change the “field name” to remove sum within the pivot table, but I prefer to do it in the worksheet as I format other areas. The reason is that I can also choose my field settings, in case I need to show averages of my data, counts or other functions for those numbers.

As you can see, I’ve barely touched the basics here on how to create Pivot Tables, there’s all kinds of customization and tips/tricks you can learn. I suggest watching the Demo from Microsoft itself.

Pivot tables are a wonderful way to sort and filter your data easily which allows you to look at your data in many different ways. You can really use it to start looking deeper and trying to find patterns or trends, even seasonality comparisons.

Put simply, pivot tables hep make the world of data analysis a lot less scary.

TweetBurner, a Multi-Tasking Marketer’s Best Friend

Monday, September 15th, 2008

I came across a fabulous new tool today called TweetBurner that does two things at once for you. It is a url shortner and a tracking system.

Given I discovered this through another site, you can read the post – which also has a short video tutorial on how to get started on The Black Tech Report. I want to talk about the benefit of TweetBurner.

The beauty of this tool is that it now adds in a measurement function to this thing called Twitter. Sure Analytics systems can tell you that people arrived on your site from Twitter, but to really be able to analyze which links in which tweets are the most popular? This is a marketer’s dream come true. It’s also the quantifiable reason that you can use to tell your boss or cient they should be on Twitter.

It can even be positioned as a test – and once you know what people are clicking on (or if they are not) you can make a decision on how to proceed with Twitter usage and/or have a better understanding of what is engaging your customers (or potential customers).

Sure the number of followers is a great metric, but besides a popularity contest, what does it really tell you? Just because I follow you, doesn’t mean I read all your updates. With Tweetburner you can easily combine the task of shortening those way-too-long-for-Twitter urls and tracking user engagement at the same time.

I can’t wait to give it a try.

The Stories that Analytics can tell you

Thursday, September 11th, 2008

What do visitors do when they visit your website. Where do they go? Do they start an applicaton form or register for something right away? How much time do visitors spend on your website? Do they come back often?

These are all stories that an analytics system can tell you and these are important questions to answer if you want to determine what kinds of content should be on your site.

If people are not registering, or there are small numbers registering you need to ask yourself why that is. It’s one of two reasons.

1. They haven’t found your registration
2. The content isn’t compelling enough to encourage subscriptions

So how do you figure this out?

Well you look for the angle, the hook, the story your analytics system is telling you. Can you understand exactly why? Maybe, maybe not. But what you can do is dig deeper.

Hopefully your analytics system employs a fall out path reporting structure, if it does, this may become your best friend.

You can use thise type of report to determine exactly where in the process people are falling off. Once you have an idea – or several ideas, you can begin determining how to fix it. Is it a particular page – a particular set of questions? Maybe it’s whether something is mandatory (income field for example), or a way a question might be worded.

You can begin testing several different scenarios out and seeing what improves registration rates. In some cases you may see results right away, in other cases it make take time and several different tests before you begin to see an improvement, but again your analytics system will be able to help you compare the previous results to the new results and look not only for improvements, but other changes that might take place as a result of these changes.

That old cliche – Knowing is half the battle – works well here.

Photo Credit: Ulrick / Stock.xchng

Looking Beyond the Click Through Rate

Friday, September 5th, 2008

I’m often asked how do you know if an online ad was successful? Well many times you don’t know for sure. You can make some assumptions based on what was important to you and your organization at the time you created the ad, to measure or gauge the effectiveness it had at meeting the goals you set.

For example, if the number of people seeing your ad and coming to your site is important, than click through rates are an important metric for you. BUT in this day and age, with click through rates falling faster than Chicken Little can yell the sky is falling, that’s probably not your best metric. After all what does it really tell you? Okay, so someone came to your site. Big whoop.

Did they do anything? Did they sign up for anything? Did they accidentally click and wind up on your site? You don’t really know that do you? And there isn’t really a way to find out unless you hunt down and ask those people specifically.

So how can you tell if an ad was effetive or worked?

First – ask yourself the question of what you expect/want people to do when they see that ad online

Once you have that figured out you can start to devise a measurement strategy around that specific goal (or goals).

It might include things like signing up for a newsletter – so you would track how many people signed up (not just arrived at the newsletter page) after viewing the ad, this would likely need to be done by using a cookie or something along those lines and can/should be worked out between your ad serving company and your IT department.

If you took it one step further and had mirrored tracking links set up for each creative execution, size and even publisher (perhaps placement even), you’d be able to analyze how each version performed and determine if big boxes or leaderboards in creative A worked better and which sites got you the most registrations – or perhaps had the best ROI based on cost of media/number of subscribers.

Suddenly you can now tell a story to your stakeholders, your sales people and so on. You now know what is beginning to drive those subscriptions. Just think if you started testing the colour of the ad background, the placement of the click here etc. what you could learn about your advertising for a fraction of the cost of a print ad test.

A story is much more compelling than a click through rate. A story (usually) has a point, if not at least a beginning, a middle and an end. A CTR is just a number.

It’s also OK to have different measurement goals for different campaigns – or even multiple goals that are all measured with completely separate benchmarks. Using the same yard stick to measure everything you do doesn’t really work for much of anything – especially online advertising, so isn’t it time you shook things up and looked beyond the click through rate?

Photo Credit: miamiamia Stock.xchng

The New Age of Viral

Wednesday, September 3rd, 2008

Wathcing the Olympics brought up something that I’d been thinking about for a while now. We keep hearing clients ask us how to make campaigns viral – which as we all know you can’t “make” something viral, but you can provide the tools to help people share what they see on the web or elsewhere.

However in my opinion, I think “social media” has really evolved this whole concept of sharing and taken it one step further, Case in point the 2008 Oympics.

My husband and I were out for dinner one night recently and discussing how much I had enjoyed watching the Oympics while I worked – from my computer. I was one of those who streamed it live from CBC (approximately 300,000 streams per day though final figures aren’t in) and then “tweeted” what was happening as it happened.

Another case in point is the 2008 US Presidential election and what live tweeting for example is doing to spread the word about these things. For example I have to thank my fellow tweeters @conniecrosby and@typeamom for keeping me posted so I could kick my hubby off the tv in time to hear the Republician VP candidate speak tonight.

It’s things like this that have made me realize how much things have changed and yet how they’ve stayed the same. If you have something that is worth talking about or worthy of being shared – it will be – that’s never going to change. What has changed now is the scale and the pace of how fast it can be shared and your or your client’s ability to react to how fast something does get picked up.

This is why it’s vitally important to make sure you have someone in your company monitoring all of of these tools and sharing devices – you need to know in hurry if something went well or didn’t go well. What is the public saying? I guarantee you tonight that Palin campaign folks are keeping track of what is being said on Facebook and Twitter and I’ll bet already have the speech writers retorting certain points that have been brought up.

No longer does anyone have the luxury of just putting something out there and seeing where it goes. You no longer need to pound the pavement to know if people are talking about it. Open your eyes and turn on your computer you’ll find out if you’re being talked about…. I mean just think about Youtube and what ends up there on a daily basis.

Photo Credit: svilen001/www.sxc.hu