Being able to know what visitors to site are doing, and how they behave are really quite important statistics for major companies. Especially if they are able to make changes on the fly and boost conversion rates based on the (near) real-time information that’s available.
In fact, most companies pay big bucks for that. Being able to get this real-time data is one reason why free systems like Google can’t compete. But what if those systems you pay big bucks for suddenly stop spitting out real-time data? What if it takes a couple days (or longer) for that data to appear? That would make daily optimization nearly impossible.
Well, this is what is happening to those customers of Omniture at present. And as a user of Omniture for a client of mine, I can attest to the fact that data sometimes disappears, or doesn’t exist for several days, and then suddenly does as though it was there all along and you just didn’t look hard enough.
It makes testing campaigns very difficult, especially when you’re trying to give the go-ahead for an ad to go live.
An article in Forbes last week shows that my client isn’t the only one facing this challenge. Which is good and bad news. It’s good news because we’ve usually been made to feel like we are the only ones with these issues. The bad news? Poor Omniture; they are really heading up the creek without a paddle.
In a time where Google is heavily ramping up their free systems, and companies are looking to tighten their belts, Omniture can’t afford to be losing or misplacing data – even for short periods of time. It doesn’t give them much of a leg to stand on when clients ask why they have to pay so much for their services.
I also feel like it raises a few more questions including:
1. Are we expecting too much from data systems?
2. Makes me wonder about those who pay for tracking systems – especially huge sums of money. These troubles kind of make free look good… Don’t they?



Rebecca Atkinson (Muller) is a freelance web marketing/analytics consultant with more than seven years of direct experience helping businesses create and implement online marketing and communications strategies. Her clients come from all industries including finance, technology and not-for-profit. She specializes in helping her clients determine how to improve their advertising programs, focusing on visitor behaviour – beyond the inital click-through. Full bio available