How to Measure Reach and Quantify Your Social Media Campaigns – Part One

Thursday, November 13th, 2008

Table of contents for How to Measure Reach and Quantify Your Social Media Campaigns

  1. How to Measure Reach and Quantify Your Social Media Campaigns – Part One
  2. How to Measure Reach and Quantify Your Social Media Campaigns – Part Two
  3. How to Measure Reach and Quantify Your Social Media Campaigns – Part Three
  4. How to Measure Reach and Quantify Your Social Media Campaigns – Part Four

This is part one in a series of posts on how to effectively measure Reach and begin to quantify your social-media campaigns. It sounds complicated, looks long and a lot of work. It is. But it’s also not as hard as you think because the key here is around social-media campaigns; a time frame, not forever, so theoretically you shouldn’t have mounds of data to go through – and if you do, the short answer is your campaign was an overwhelming success.

A special h/t to @JeanAnnVK who asked me this question and forced me to put to paper what I’d been thinking about for a while.

In short, Reach is a term often used by marketing folk to understand how many people saw their campaign. Media planners use a measure of Reach/Frequency to let clients know what they will get for their marketing dollar.

I think it’s time that Reach came to play at the social-media table.

Reach as a Formula

The way I see it, there are three main parts to Reach in social media
1. Conversations/Mentions
2. Sharing
3. Visits to your site from a social-media site

A brick and mortar visit is great, but as most in the offline world will tell you, that’s really hard to gauge without coupons and promotions, and you can’t count on it being reliable.

So how do you get this magic number?

Part Two of this series will discuss and detail the three pieces of the puzzle in determining what your Reach is.

Photo Credit: JuliaF; Sxc.hu

Why You Need to Understand Where Your Website Visitors Come From

Wednesday, October 22nd, 2008

Where do your visitors come from? I mean really come from – and I’m not referring to backgrounds or locations. I mean how do they get to your site? It definitely wasn’t magic (although we all like to think so now and again).

More likely than not some form of search (paid or organic) is going to be the largest source of traffic. If it’s not you have bigger problems that won’t be helped byt this post.

But what about after search? What is the biggest source of traffic? Is there one site that stands out on a regular basis? Or perhaps it’s a matter of “bookmarked” or “typed” urls (which is basically people opening up their browser and either manually typing in your website, or selecting it from their favourtites).

Whatever that source is – do you give it a second thought? What do you do with that information?

Do you look to see what people do once they land on your site from that particular source? Do they convert? Do they view specific content? What are their habits? Are there any patterns you can identify to help you either provide better content, help them convert or improve your overall marketing experience?

Say they come from website X – should you go spend all of your ad dollars on website X? Maybe. Maybe not. Why wouldn’t you spend all your ad dollars on that site? Well back to my earlier question of what do people do when they come to your site? Did visitors from site X convert? Did they do so at a higher or lower ration as compared to your site’s average conversion rate?

If you answered yes, then you definitely might want to consider checking out some sort of relationship with that site (if you don’t have one), after you investigate what it was that caused your traffic spike and sent people to your site in the first place.

Once you have that information – you can use it to better understand why people are coming to the site, what they are looking for and how you might work with that site owner/pubisher to create valuable content (which can also be in the form of ads) that will continue to not only drive traffic, but keep site X’s conversion rates at the same (or higher) levels.

If the conversion rate for visitors from site X was lower than your site’s average conversion rate – the question you have to ask is, is it worth it to go spend money and advertise on that site for more traffic that doesn’t convert? Perhaps. Again once you know why or how visitors are coming to your site from site X, you can then determine if you think there’s a way to improve that conversion rate.

If for whatever reason you decide you don’t think you can improve the conversion rate then perhaps you should look at focusing your ad dollars elsewhere – maybe there’s another site out there that is providing you less traffic, but a much higher conversion rate. Wouldn’t you rather spend your money focused on converting more of these individuals than by driving large numbers of unconverting traffic?

It’s not enough anymore to say “Wow site X drives lots of traffic, let’s advertise there.” Pathing tools available within any analytics system (even the free ones), if set up properly, can start to give you a better understanding of visitor behaviour and help you make more informed advertising decisions, which should increase your ROI and… and… and…

Photo Credit: afreeta; Stock Xchng

How to Create Pivot Tables and Why Marketers Should Use Them

Thursday, September 18th, 2008

Table of contents for How to use Excel to its Full Potential For Data Analysis

  1. How to Create Pivot Tables and Why Marketers Should Use Them
  2. Using Excel to its Full Potential – Part 2 Separating Data

I love Pivot tables, yes, love them. They really are a marketer’s best friend – once you know how to use them. They make a great tool that will help you organize and then slice and dice data in several different ways for analysis.

Sure you can use traditional methods and sort or filter data, but if you have a lot of data, this can be cumbersome and confusing. A pivot table is a great visual refernce that can be created quickly and most importantly very easily if you know what you’re doing.

Many companies use pivot tables, but I’m specifiaclly talking about how to create pivot tables using Microsoft Excel. Pivot Tables aren’t something often promoted and aren’t the easiest things to figure out initially. But once you know how to use them, you’ll look like a pro.

Once you have your data in a spreadsheet (presumably exported from a tracking system) with your data in columns, with appropriate named headers you can begin. Preferably, it’s best not have any other data in the document that you don’t want in the pivot table. Don’t worry about any formulas like CTR that you might need, you can insert those later in an instant.

Click into the top left hand of the file (i.e A1). Now from the data menu, find and select your pivot table option:

You will next be presented with the format screen. Standard options are ok, so just click Next. You will now be asked for your data range. Ideally if you’ve followed these steps, all you need to do is click Next. However if you have other data you don’t want in the table in the document. Reselect your povot table range. Note: If you are not in the uppermost left corner to start, the program often can’t recognize what you’re trying to do and may give you an error message.

Now you’re asked where you want to put this file – in the same sheet, or a new one. Make sure you choose the new sheet, otherwise as you play with the data, you may run into issues with your original data. Don’t click Next just yet! You’ll want to set up (or partialy set up) your layout. Once you clicked the layout option you’ll be presented with a screen that looks like this:

On the right-hand side you will see your column headers, these are fields that can be dragged and dropped into various field layouts. I’ve used an example for online advertising here. Ideally if I want to look at how my ads did per site, I will drag and drop the “website” field into the “Row” area. From there, I’ll be choosing the data I want to see in the data column. I’ve chosen and dragged impressions there now. Now I click OK and then finish. And voila, I get something that looks like this:

I can now see how many impressions I’ve had by website. But what if I want to see impressions and clicks? Simply drag the clicks box over to the data area. Hmmm This doesn’t look right does it? It’s stacked it on top of one another. How do I lay it out in columns? You will need to click on the “name” of the column header (in this case, “Sum of Clicks”) until you see the “movable” four-way arrow. Drag and drop. As you pick up the column, you will notice a little “ghost” box appear that looks like your current pivot table layout. The blue area shows where you are proposing to move your field to. You want to move it so that it is in “subhead” box on the right hand side.

Now that looks better. Any other fields you drag and drop over will follow that order/layout so you won’t have to do that each and every time.

What if I need to determine what my CTR was and I don’t trust my own math/cutting/pasting/manual function skills? Never fear, you can add formulas here, that will repeat for all the data in your column without having to manually do anything once you’ve entered it in the first place.

Using your Pivot Table Tool Bar, click the Pivot Table drop down menu until you see the Formula option, from there, choose the “calculated” option on the flyout menu.

Follow the instructions, give your formula a name – like CTR, then choose the metrics and formula you need – for example clicks/impressions. Click ok and your new column should appear with all data calculated for you. If it doesn’t appear, you’ll notice that it is in your pivot table field chooser box and you can simply drag it over.

Ok – great, so what you say? I can do this with a data sort and manul adds. Of course, but what you can do now – especially if you had a lot more data to work with – placement on page, targeting options, etc etc – is drag and drop various fields to show the data’s performance. For example, maybe I don’t want the “row” area to have “websites” as the filter option. Perhaps I want to see which ad size did best? And Maybe I want to view which ad size did best by which vendor -well I’ll now add vendor as a second option to the “row” area and voila, I have each ad size showing which publisher ran what and how it performed.

I can now start to optimize my media plans with my agencies/media teams/publisher based on how something is performing pretty quickly and efficiently. I can mix and match different combinations without having to change formulas or layouts.

What I can’t do is format the pivot table itself – otherwise the formatting would mess up every time I wanted to change it. So you’ll need to get the combination you want, and then do a simple copy and paste in another worksheet and format for size, colour, shading etc as you see fit.

In terms of the column names, the default is “sum of” so that you will get totals, you can change the “field name” to remove sum within the pivot table, but I prefer to do it in the worksheet as I format other areas. The reason is that I can also choose my field settings, in case I need to show averages of my data, counts or other functions for those numbers.

As you can see, I’ve barely touched the basics here on how to create Pivot Tables, there’s all kinds of customization and tips/tricks you can learn. I suggest watching the Demo from Microsoft itself.

Pivot tables are a wonderful way to sort and filter your data easily which allows you to look at your data in many different ways. You can really use it to start looking deeper and trying to find patterns or trends, even seasonality comparisons.

Put simply, pivot tables hep make the world of data analysis a lot less scary.

TweetBurner, a Multi-Tasking Marketer’s Best Friend

Monday, September 15th, 2008

I came across a fabulous new tool today called TweetBurner that does two things at once for you. It is a url shortner and a tracking system.

Given I discovered this through another site, you can read the post – which also has a short video tutorial on how to get started on The Black Tech Report. I want to talk about the benefit of TweetBurner.

The beauty of this tool is that it now adds in a measurement function to this thing called Twitter. Sure Analytics systems can tell you that people arrived on your site from Twitter, but to really be able to analyze which links in which tweets are the most popular? This is a marketer’s dream come true. It’s also the quantifiable reason that you can use to tell your boss or cient they should be on Twitter.

It can even be positioned as a test – and once you know what people are clicking on (or if they are not) you can make a decision on how to proceed with Twitter usage and/or have a better understanding of what is engaging your customers (or potential customers).

Sure the number of followers is a great metric, but besides a popularity contest, what does it really tell you? Just because I follow you, doesn’t mean I read all your updates. With Tweetburner you can easily combine the task of shortening those way-too-long-for-Twitter urls and tracking user engagement at the same time.

I can’t wait to give it a try.